PERSONAL DATA POLICY

In order for you to enter into an agreement with us via the website, you must register with the following personal information:

- name

- address

- phone number

- email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with Copenhagen Luggage and stored for 5 years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the data controllers for Copenhagen Luggage have access to the information registered about you.

The data controller at www.copenhagenluggage.dk is Lene Bachmann and Peter Bachmann.

We do not store customer information encrypted.

We do not transmit customer information encrypted.

No personally sensitive information is recorded.

Data you send in connection with purchases paid by payment card is encrypted (SSL), and thus only Shopify Payments can read it. Neither www.copenhagenluggage.dk nor others have the opportunity to read the data.

As registered with Copenhagen Luggage, you always have the right to object to the registration and you have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to Copenhagenluggage.dk via e-mail: info@copenhagenluggage.dk

Cookies

At www.copenhagenluggage.dk, cookies are used with the aim of optimizing the website and its functionalities, thus making the visit as easy as possible for you.

You always have the option to delete cookies from your computer. This can be done, for example, in the following way: In Firefox version 59.xx, cookies are deleted under the menu "Settings" -> "Privacy and Security" -> "Remove individual cookies".

Log statistics

The website www.copenhagenluggage.dk does not use log statistics or traffic analysis of the users on the website.

TERMS OF BUSINESS

Terms and conditions

At www.copenhagenluggage.dk you can only order goods via our website. If you have inquiries about items that are not on the site, you are always more than welcome to contact us. for example by phone, Facebook or by email: 28581620 or info@copenhagenluggage.dk

When you shop with www.copenhagenluggage.dk, agreements are made in Danish.

It is not possible to view previous orders. If you wish to receive a new copy of your order confirmation, you can send an email to: info@copenhagenluggage.dk

The website is updated continuously.

PRICES

All prices are incl. 25% VAT (on the order confirmation) and other taxes. The prices are daily prices and in Danish kroner.

The prices are only valid within Denmark's borders, however excl. Faroe Islands and Greenland.

Any trade with foreign countries, both inside and outside the EU, takes place only by prior agreement. The freight abroad depends on where the goods are to be sent and is agreed on a case-by-case basis.

We reserve the right to misprints, tax and currency changes.

HOW TO SHOP WITH US

To make a purchase on copenhagenluggage.dk, you must go through 5 steps.

1. Find the item(s) you want and put them in the shopping basket, then go to checkout.
2. Enter your personal information.
3. Select shipping/payment method.
4. Accept our terms of business.
5. Check that all information is correct and approve the purchase.

PAYMENT

At www.copenhagenluggage.dk you can pay with:

Dankort

VISA/Dankort

MasterCard

There is no payment fee when paying at www.copenhagenluggage.dk

If you pay by credit card, you are always protected against misuse. You have the option of rejecting a payment when you receive your payment summary. You have no deductible in the event that your card is misused in an internet shop that uses SSL (Secure Socket Layer) in its payment system. This way, you are better protected than in the physical world, where you have an excess of DKK 1,200 when your Dankort is misused by using the pin code.

Data you send in connection with purchases paid by payment card is encrypted (SSL), and thus only Shopify Payments can read it. Neither www.copenhagenluggage.dk nor others have the opportunity to read the data.

The amount for the goods is only deducted when the goods are sent from www.copenhagenluggage.dk. An amount greater than what you have approved at the time of purchase can never be deducted.

We do not ship items per cash on delivery. If you feel insecure about paying with a payment card online, please contact Copenhagen Luggage by telephone +45 28581620.

FREIGHT

It costs an amount to have your item sent. The freight depends on the weight and size of the item.

Here you can see what it costs to have goods delivered in Denmark:

Purchase under DKK 500 - Shipping of DKK 70.

Purchases over DKK 500 - Free shipping

Call for prices abroad.

Copenhagen Luggage uses GLS Danmark as carrier. GLS distributes packages to businesses in Denmark, Europe and outside Europe's borders. GLS delivers to individuals via a nationwide network of Pakke Shops. If you want a different delivery method, please let us know. telephone.

DELIVERY

Copenhagenluggage.dk typically delivers within 1-2 working days, however the delivery time for special spare parts and products can be longer.

Copenhagenluggage.dk's manufacturers reserve the right for out-of-stock items and delayed delivery times.

RIGHT OF COMPLAINT

As a customer at www.copenhagenluggage.dk, you of course have the right to complain about a product that has faults or defects that were present when the product was sold. The right to complain is valid for 24 months and covers manufacturing and material defects.

Complaints must be made within a reasonable time after you have discovered the defect in the product. If a complaint is made within two months after the defect is discovered, the complaint will always be timely. Therefore, be careful to inspect your goods upon receipt.

Please note that we do not receive packages sent by cash on delivery.

If it is a complaint, please send sufficient information with a description of the error to facilitate the dispatch. Attach a copy of the invoice / order confirmation as well as your contact information.

As a consumer, you have two years' right to complain, which means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation. This of course requires that the complaint is justified.

Remember to always send the item back in proper packaging, and get a receipt for sending, so that we can reimburse you for your costs.

We recommend that you use GLS when the item is sent back and that the item is sent as parcel post. In this way, it is possible to track the package in GLS's system and it removes any doubt as to whether the item has been delivered to Copenhagenluggage.dk The item can also be handed in directly to Copenhagen Luggage, Hellerupvej 4, 2900 Hellerup or our other address, Copenhagen Luggage, Vesterbrogade 6D 1620 Copenhagen V.

Possibly. Refunds are made by bank transfer to the customer listed on the invoice.

RIGHT OF WITHDRAWAL - 14 day withdrawal period

IF YOU REGRET YOUR PURCHASE, YOU ALWAYS HAVE 14 DAYS RIGHT OF WITHDRAWAL FROM THE DAY YOU RECEIVE THE ITEM. THE RIGHT OF WITHDRAWAL APPLIES TO EVERYTHING ORDERED VIA THE PHONE OR THE INTERNET AT WWW.COPENHAGENLUGGAGE.DK

THE RIGHT OF WITHDRAWAL CAN ONLY BE USED IF THE GOODS ARE RETURNED IN SUBSTANTIALLY THE SAME CONDITION AND QUANTITY. THEREFORE, THE RIGHT OF WITHDRAWAL IS VOID IF YOU USE THE ITEM IN A MANNER THAT CLEARLY SIGNIFICANTLY DECREASES THE SALE VALUE OF THE ITEM.

IF YOU REGRET, YOU CAN:

- REFUSED TO RECEIVE THE ITEM

- RETURN THE ITEM TO COPENHAGEN LUGGAGE WEBSHOP, VESTERBROGADE 6D, 1620 KBH V. THE ITEM CAN BE RETURNED BY PERSONAL CONTACT IN OUR STORES OR AT THE ITEM RETURN ADDRESS.

IF YOU REFUSE TO RECEIVE THE ITEM, WE WILL GET THE ITEM RETURNED - AND YOU WILL BE CREDIT FOR THE AMOUNT. THE MONEY WILL BE DEPOSITED AS A CREDIT INTO YOUR ACCOUNT WITH US AND PLEASE CONTACT US TO DIRECT AN ACCOUNT TO WHICH WE CAN TRANSFER THE AMOUNT. IT IS IMPORTANT THAT WE RECEIVE YOUR REGISTRATION NUMBER AND ACCOUNT NUMBER TO BE ABLE TO TRANSFER THE MONEY TO YOU.

IF YOU RETURN THE ITEM, THIS IS DONE AT YOUR OWN EXPENSE.

PRODUCT RETURN

PRODUCT RETURNS MUST BE MADE TO THE ADDRESS:

COPENHAGEN LUGGAGE WEBSHOP

VESTERBROGADE 6D, 1620 KBH V

PLEASE NOTE WE DO NOT RECEIVE PACKAGES SENT PER DEMAND.

WE RESERVE TYPOGRAPHICAL, PRICE AND IMAGE ERRORS