Service

Damage and repair service

We are trained by several of the brands we carry and repair TUMI, Samsonite, KKDK and others in our own workshop. We also help with damage claims for SAS, Lufthansa, KLM, Icelandair and other airlines.

Report damage Call +45 28 58 16 20
  • Price estimate before we start
  • Often while you wait
Billede af ejeren, som fortæller om hvorfor en kuffert ikke bare er en kuffert

Claims

How to report damage to us

Email info@copenhagenluggage.dk with the following details, and we'll get started.

  1. Describe the damage

    Give a thorough description of the damage to the product.

  2. Take photos

    Attach a photo of the product and a photo of the damage.

  3. Attach the receipt

    A copy of the receipt, or the order number if you bought online. If the damage has been reported to the airline, attach the damage report.

  4. Include the serial number

    If you have a RIMOWA, TUMI or Samsonite suitcase, it is important to include its serial number.

In the store

No receipt? Get an assessment

If the suitcase was not bought from us, our staff can carry out a professional assessment of it. Bring the suitcase to our store on Vesterbrogade.

  • An assessment costs 350 kr and takes about 20 minutes.
  • If you later buy a new suitcase in the store, you get 350 kr off your first purchase when you bring the receipt for the assessment within 6 months.
Get directions About the store

Questions and terms

Good to know

Can't find the answer? Call +45 28 58 16 20 or drop by our store at Vesterbrogade 6D.

How do I drop off and collect my item?
  • Empty and vacuum the inside of the product before you drop it off.
  • You are welcome to drop off the product at our store at Vesterbrogade 6D.
  • After the repair, you collect the product from the same place you dropped it off, unless otherwise agreed.
  • By arrangement, we can send the product with GLS to a business address or parcel shop. For suitcases under 5 kg, shipping usually costs 70 kr, with next-day delivery.
  • If the damage has been reported to the airline, please bring the damage report.
  • In many cases, we can carry out the repair in the store while you wait, if we have the spare parts in stock.
How much does a repair cost?
  • If you bought the item from us and it is covered by the warranty, there is usually no charge.
  • If the item was not bought from us, we charge a handling fee of 350 kr incl. VAT.
  • The repair is paid for on collection, unless otherwise agreed in advance.
  • With a valid damage report, we can in some cases settle directly with the airline.
  • For repairs in our own workshop, we can give you a price estimate before we start.
Can you repair my suitcase while I wait?

In many cases, yes. We can often replace wheels and locks while you wait, if we have the spare parts in stock.

Which brands do you repair?

We are trained by several of the brands we carry and repair TUMI, Samsonite, KKDK and others in our own workshop.

Where do I find the serial number?

There is a serial number on every suitcase from TUMI, Samsonite and RIMOWA. Include it when you report the damage to us.

What terms apply to repairs?
  • If the repair has to be carried out abroad, expect a repair time of up to 6 weeks. The price is not always known in advance and can vary from manufacturer to manufacturer.
  • Please collect the product no later than 1 month after we have notified you that it is ready. Unless otherwise agreed, a storage fee of 500 kr is charged per month or part of a month, up to a maximum of 1,500 kr.
  • If the product has not been collected within 3 months of being ready, we are no longer responsible for storing it, and it will be destroyed or, where possible, recycled.
How do you handle my personal data?

We store and take good care of personal data in accordance with applicable law.

Repair service

Report the damage today

Email a description, photos and the receipt to info@copenhagenluggage.dk, or call +45 28 58 16 20.

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